TERMS AND CONDITIONS

GUIDING LIGHT RECOVERY SERVICES LLC

Last Modified: 12/21/24 | Effective Date: 12/21/24

1. GENERAL

These Terms and Conditions ("Agreement") govern the use of the website, mobile application, and services ("Services") that are made available by Guiding Light Recovery Services LLC ("Company," "we," "us," or "our"). By accessing our website at glrecoveryservices.com, using the Recovery Compass application, or utilizing our peer support and recovery coaching services, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by this Agreement. Our services are peer support and recovery coaching only. We do not provide therapy, counseling, medical treatment, or clinical mental health services. These Terms and Conditions govern our peer support services, website, and application use. Your use of our website, application, or services constitutes acceptance of this Agreement. If you do not agree to these terms, you must discontinue use of our website, application, and services immediately.

2. DESCRIPTION OF SERVICES

We provide peer support and recovery coaching services including Recovery Success Planning (RSP) sessions, one-on-one peer support meetings, transportation support to recovery-related appointments, family support groups and education, recovery navigation assistance, and virtual and in-person service options. We offer four comprehensive service packages: Foundation Package ($800/month) for entry-level recovery support, Growth Package ($1,300/month) for enhanced support with family involvement, Transformation Package ($1,600/month) for comprehensive recovery support, and Intensive Package ($2,200/month) for maximum support and accountability. Full in-person services are available in San Francisco, Alameda, Contra Costa, San Mateo, Santa Clara, and Santa Cruz Counties. Limited in-person and virtual services are available in Marin, Sonoma, Napa, and Solano Counties. Virtual services are available throughout California and beyond.

3. RECOVERY COMPASS APPLICATION

The Recovery Compass application ("App") is provided as part of our peer support services to enhance your recovery journey. The App includes features such as daily check-ins for tracking mood, cravings, sleep, and overall wellness; goal setting and progress tracking; secure messaging with your assigned recovery coach; access to educational resources and recovery guides; meeting finder for locating recovery support meetings; community features for peer connection and support; AI-powered insights and personalized recovery suggestions; savings and financial goal tracking; habit tracking and streak monitoring; and evening reflection journaling. The App is intended as a supplemental tool to support your recovery journey and peer coaching relationship. It is not a substitute for professional medical care, clinical treatment, or emergency services. App features may be modified, updated, or discontinued at our discretion with reasonable notice to users.

4. APP ACCOUNT AND SECURITY

To use the App, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials, all activities that occur under your account, notifying us immediately of any unauthorized access, and ensuring your account information remains current and accurate. You agree not to share your account credentials with others, create multiple accounts, use another person's account without authorization, or attempt to bypass security measures. We reserve the right to suspend or terminate accounts that violate these terms or exhibit suspicious activity.

5. APP DATA COLLECTION AND USE

Through the App, we collect information you provide including check-in responses (mood, cravings, sleep quality, anxiety levels), goals, reflections, and journal entries, messages sent to your coach and community posts, profile information and recovery milestones, habit completions and streak data, and feedback and survey responses. This data is used to provide and improve our services, enable your coach to support your recovery journey, generate personalized insights and recommendations, track your progress over time, and improve our App features and user experience. Your data is protected according to our Privacy Policy and applicable confidentiality regulations. AI-powered features analyze your data to provide personalized insights, but all AI-generated content is supplemental guidance and not clinical advice.

6. COMMUNITY GUIDELINES

When using community features within the App, you agree to treat all members with respect and dignity, maintain confidentiality of other members' shared information, refrain from sharing harmful, offensive, or inappropriate content, avoid promoting substances, illegal activities, or dangerous behaviors, support others' recovery journeys without judgment, and report concerning content or behavior to our team. We reserve the right to remove content and suspend users who violate community guidelines. The community space is for peer support only and is not monitored by clinical professionals.

7. USER RESPONSIBILITIES AND CONDUCT

You agree to use our website, App, and services for lawful purposes only and in accordance with this Agreement. You agree not to provide false or misleading information during consultation or service provision, use services for any unlawful or prohibited purpose, interfere with or disrupt our website, App, or services, or attempt to gain unauthorized access to our systems or other users' information. You acknowledge and agree that our relationship is professional peer support, not clinical treatment, services are supplemental to, not a replacement for, clinical care when needed, we maintain professional boundaries consistent with peer support standards, and emergency situations require contacting appropriate emergency services. If you are participating in court-ordered programs, treatment requirements, or other mandated recovery activities, you are responsible for informing us of any reporting requirements, ensuring our services meet your program compliance needs, and obtaining necessary approvals for participation in our services.

8. BOOKING, CANCELLATION, AND PAYMENT TERMS

All services require advance booking through our website, App, or by phone. Consultations are subject to availability and must be scheduled at least 24 hours in advance. Virtual services require appropriate technology and internet connectivity. Transportation services require 24-48 hours advance notice when possible. Client cancellations require 24-hour advance notice for session cancellations. Sessions cancelled with less than 24 hours notice may be charged at full rate. Failure to attend scheduled sessions without notice will be charged at full rate. We will provide reasonable notice for cancellations on our part. Service packages are billed monthly in advance, with payment due on the first of each month for the upcoming service period. Late payments may result in service suspension after 10 days past due. Add-on services are billed separately and due upon service completion. All payments are processed through secure third-party payment processors. Refunds for unused services may be available on a prorated basis. We will work to resolve service concerns before considering refunds. Refunds may be available for documented emergency situations. Approved refunds will be processed within 7-10 business days.

9. CONFIDENTIALITY AND PRIVACY

We maintain strict confidentiality of all information shared during our professional relationship and through the App, consistent with federal confidentiality regulations (42 CFR Part 2) when applicable, California state confidentiality laws, professional ethical standards for peer support services, and our Privacy Policy (incorporated herein by reference). Confidentiality may be limited when disclosure is required by law or court order, when there is imminent danger to your safety or the safety of others, when you provide written consent for information sharing, or for legitimate business purposes such as billing and scheduling. Our services and App are not designed for crisis intervention. In emergency situations involving imminent danger, we may need to contact emergency services (911), mental health crisis teams, law enforcement when necessary for safety, or your emergency contacts when appropriate. If you are in crisis, please call 988 (Suicide & Crisis Lifeline) or 911 immediately.

10. LIMITATION OF LIABILITY AND DISCLAIMERS

You acknowledge and agree that our services are peer support and coaching, not clinical treatment, we do not diagnose, treat, or cure any medical or mental health conditions, services and the App are not a substitute for professional medical or clinical care, and individual results may vary, and we cannot guarantee specific outcomes. To the maximum extent permitted by law, our total liability shall not exceed the amount paid for services in the preceding 12 months, we are not liable for indirect, incidental, special, or consequential damages, we are not responsible for outcomes resulting from your decisions or actions, and our liability is limited to the direct cost of services provided. Website and App content is provided "as is" without warranties of any kind. We do not guarantee uninterrupted website or App availability or functionality. The App may experience technical difficulties, bugs, or service interruptions. Virtual service technology may experience interruptions or technical difficulties. You are responsible for maintaining appropriate technology for virtual services and App use. AI-generated insights and recommendations are not professional advice and should not replace clinical guidance.

11. INTELLECTUAL PROPERTY

All website content, App content, materials, and resources provided during services are protected by copyright and other intellectual property laws. This includes website and App design and functionality, recovery planning templates and materials, educational resources and handouts, AI algorithms and generated content, and service methodologies and processes. By sharing information during services, through the App, or providing feedback, you grant us a non-exclusive license to use information for service improvement purposes, create anonymized case studies for professional development, develop educational materials based on common themes, improve AI features and personalization, and share general insights with professional organizations. You may not reproduce or distribute our proprietary materials without permission, use our service methodologies for competing business purposes, share login credentials or access information with others, reverse engineer or copy our website or App functionality, or scrape, harvest, or extract data from our platforms.

12. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Guiding Light Recovery Services LLC, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of our website, App, or services, your violation of this Agreement, your violation of any law or regulation, any false or misleading information you provide, content you post in community features, or your decisions or actions taken based on our peer support services or App features.

13. DISPUTE RESOLUTION

Before initiating formal legal proceedings, we encourage informal resolution through direct communication with your assigned peer support specialist, discussion with our management team, or mediation through a mutually agreed upon mediator. This Agreement is governed by the laws of the State of California, without regard to conflict of law principles. Any legal proceedings must be brought in the appropriate courts of California. For disputes exceeding $10,000, both parties agree to binding arbitration under the rules of the American Arbitration Association, conducted in California.

14. TERMINATION

You may terminate services and close your App account at any time by providing written notice or using the account deletion feature in the App. Upon termination, you remain responsible for payment of services already provided, unused prepaid services may be refunded on a prorated basis, all confidentiality obligations continue after termination, your App data will be deleted according to our data retention policies, and you must return any proprietary materials provided during services. We may terminate services and App access immediately for non-payment of fees after appropriate notice, violation of this Agreement or our policies, violation of community guidelines, behavior that endangers the safety of our staff or other clients, or circumstances that make continued service provision inappropriate. Upon termination of services, all access to our website, App, and resources will be discontinued, outstanding fees become immediately due and payable, confidentiality obligations continue indefinitely, and this Agreement remains in effect regarding prior service provision.

15. GENERAL PROVISIONS

This Agreement, together with our Privacy Policy and Service Agreements, constitutes the entire agreement between you and Guiding Light Recovery Services LLC regarding website, App, and service use. We reserve the right to modify this Agreement at any time. Material changes will be communicated through email notification to active clients, App notifications, prominent website notices, direct communication during scheduled sessions, and posted updates with effective dates. If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect. You may not assign your rights under this Agreement without our written consent. We may assign our rights and obligations under this Agreement without notice. Our failure to enforce any provision of this Agreement does not constitute a waiver of that provision or any other provision.

16. CONTACT INFORMATION

For questions regarding these Terms and Conditions, please contact Guiding Light Recovery Services LLC by email at info@glrecoveryservices.com or by phone at (510) 770-6068 during business hours Monday through Friday, 8:00 AM to 5:00 PM PST. These Terms and Conditions are effective as of the date listed above and supersede all previous versions.

17. ACKNOWLEDGMENT

By using our website, App, or services, you acknowledge that you have read and understood this Agreement, you agree to be bound by all terms and conditions, you understand the peer support nature of our services, you understand the App is a supplemental tool, not clinical treatment, you have had the opportunity to ask questions about this Agreement, and you consent to the collection and use of information as described in our Privacy Policy.

© 2025 Guiding Light Recovery Services LLC. All rights reserved.

CONFIDENTIAL RECOVERY SUPPORT SERVICES - CALIFORNIA LICENSED & INSURED