PRIVACY POLICY

GUIDING LIGHT RECOVERY SERVICES LLC

Effective Date: 06/29/25 | Last Updated: 06/29/25

IMPORTANT NOTICE REGARDING RECOVERY SERVICES

Guiding Light Recovery Services LLC ("Company," "we," "us," or "our") provides non-clinical peer support and recovery coaching services. This Privacy Policy governs the collection, use, and disclosure of information in connection with our website and services. By accessing our website or utilizing our services, you acknowledge and agree to the terms of this Privacy Policy. Our services are non-clinical peer support and recovery coaching only. We do not provide therapy, counseling, medical treatment, or clinical mental health services. This Privacy Policy is designed to protect information collected in connection with our peer support services.

WHAT INFORMATION DO WE COLLECT?

When you visit our website or engage our services, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website. We may request that you voluntarily supply us with personal information, including but not limited to contact information such as your full name, email address, postal address, home or work telephone number, and emergency contact information. We also collect recovery-related information including length of time in recovery, current support systems, transportation needs, family involvement, and recovery goals. Service information such as preferred service package, urgency of support needs, and additional information relevant to peer support services is also collected, along with communication records including content of email messages, consultation notes, progress reports, and scheduling information. Financial information for payment of services rendered is processed through secure third-party payment processors. By providing personal information through our website or during consultations, you expressly consent to our collection, use, and disclosure of such information in accordance with this Privacy Policy and applicable law.

Similar to other commercial websites, our site utilizes standard technologies including "cookies" and web server logs to collect information about website usage patterns. Information gathered through these technologies may include the date and time of visits and session duration, pages viewed and navigation patterns, referring websites and exit pages, device information, browser type, and IP address, as well as geographic location (general area, not specific address). This aggregate information is collected on a non-personally identifiable basis and is not associated with you as an individual.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We use personal information for legitimate business purposes including primary service purposes such as administering peer support and recovery coaching services, scheduling appointments, and maintaining service records. We use your information for communication purposes including responding to inquiries, providing service updates, and maintaining ongoing peer support relationships. For safety and support, we maintain emergency contact information and assess support needs, and for quality improvement, we evaluate service effectiveness and implement improvements to our peer support programs. Administrative purposes include managing billing, scheduling, and administrative functions, fulfilling legal obligations and responding to lawful requests, and developing new service packages and improving existing offerings.

Occasionally, we may use contact information to notify you about important changes to our website or services, new peer support programs or service packages, educational resources related to recovery support, and special offers or promotional opportunities. You may opt out of marketing communications at any time by following unsubscribe instructions in communications or contacting us directly using the information provided below.

WHAT ARE COOKIES AND HOW DO WE USE THEM?

Cookies are small data files stored by your web browser on your device's hard drive. These files enable our website to recognize your browser and improve your user experience by remembering your preferences and settings, facilitating website navigation, collecting anonymous usage statistics, and enabling certain website features and functionality. We use cookies and similar technologies to gather information about website browsing patterns and user engagement, popular content and frequently accessed pages, technical performance and user interface effectiveness, and general geographic regions of our website visitors. Cookie information is collected on an aggregate, non-personally identifiable basis and does not capture individual email addresses or personal information. You may configure your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit certain website functionality and user experience features.

INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or otherwise transfer personal information to outside parties except as specifically outlined in this Privacy Policy. We may share personal information with trusted third-party service providers who assist in payment processing and billing services, scheduling and appointment management systems, email communications and marketing platforms, website hosting and technical support services, and virtual meeting and video conferencing platforms. All service providers are contractually obligated to maintain the confidentiality and security of personal information and are prohibited from using such information for any purpose other than providing services to us.

We may disclose personal information when legally required by law, court order, subpoena, or other legal process, when necessary to protect our legal rights, safety, or the safety of others, when required by applicable state or federal regulations governing peer support services, or when necessary to prevent immediate harm to individuals. We may share aggregate, non-personally identifiable information about our clients, website traffic patterns, and service utilization with professional organizations and industry groups, regulatory bodies for compliance reporting, research institutions for peer support effectiveness studies, and business partners for service improvement initiatives.

INFORMATION SECURITY AND PROTECTION

We implement comprehensive security measures to protect personal information, including technical safeguards such as encryption of sensitive data transmission and storage, secure server software and SSL certificates, regular security assessments and vulnerability testing, and access controls and authentication protocols. Administrative safeguards include employee training on confidentiality and privacy protection, limited access to personal information on a need-to-know basis, regular review of privacy and security policies, and incident response procedures for potential data breaches. Physical safeguards include secure storage of physical records and documentation, restricted access to areas containing personal information, and proper disposal of sensitive documents and materials.

We retain personal information only as long as necessary to provide requested peer support services, comply with legal and regulatory requirements, resolve disputes and enforce agreements, and fulfill legitimate business purposes. When personal information is no longer needed, it is securely disposed of in accordance with industry best practices and applicable legal requirements.

YOUR PRIVACY RIGHTS AND CHOICES

You have the right to request access to personal information we maintain about you, request correction of inaccurate or incomplete personal information, provide updated information for our records, and ask questions about our privacy practices and this Privacy Policy. You may opt out of marketing communications while continuing to receive service-related communications, update your communication preferences at any time, and choose your preferred method of communication (email, phone, text). To exercise any of these rights or make changes to your personal information, please email us at info@guidinglightrecovery.com. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information (subject to certain exceptions), the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

SPECIAL CONSIDERATIONS FOR RECOVERY SERVICES

Recovery-related information receives enhanced protection consistent with federal confidentiality regulations (42 CFR Part 2) when applicable, state confidentiality laws governing peer support services, professional ethical standards for recovery coaching, and industry best practices for substance abuse support services. In situations involving imminent danger to health or safety, we may need to disclose information to appropriate emergency services, healthcare providers, or law enforcement agencies. Such disclosures will be limited to information necessary to address the emergency situation. With your written consent, we may share relevant information with family members participating in recovery support, designated support persons or advocates, other peer support providers (for coordinated care), and healthcare providers (when clinically indicated).

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, including resource directories and recovery organizations, educational materials and support tools, professional organizations and certification bodies, and payment processing and scheduling platforms. We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit. For virtual peer support services, we may use third-party platforms that have their own privacy policies and terms of service. We select vendors that maintain appropriate privacy and security standards consistent with this Privacy Policy.

NOTICE OF CHANGES AND UPDATES

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices or services, updates to legal or regulatory requirements, improvements to privacy protection measures, and technological changes affecting information handling. We will provide reasonable advance notice of material changes to this Privacy Policy through email notification to registered users, prominent website notices, direct communication during service appointments, and posted updates with effective dates. Your continued use of our website or services after policy changes constitutes acceptance of the updated Privacy Policy.

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